Data protection

Klosterquell Hofer Vertriebs GmbH ("Klosterquell") respects the personal rights of visitors to its website and is aware of the importance of protecting personal data. Klosterquell collects, processes and uses personal data in accordance with the statutory provisions. Please read this data protection declaration carefully.

Which data is collected, and how?

Klosterquell collects personal data such as first names and surnames, postal addresses and email addresses only insofar as these are provided by you on a voluntary basis. For example, we collect personal data from you so that we can find out what you think about our website and products and so that you can enter our competitions and prize draws.

Forwarding of personal data

Klosterquell does not forward personal data on to third parties. This excludes the internal forwarding of data within Klosterquell subsidiaries. However, even in this case, we shall only pass on the data if the person concerned has consented to this or if passing on the data is permitted by law.

Klosterquell may engage other companies to perform various tasks such as fulfilling orders, supporting promotions, providing technical services for our websites, etc. These companies may have access to personal data inasmuch as this is required for them to fulfil their tasks. These companies shall only use personal data for the purpose of fulfilling this specific task and not for any other purpose.

Klosterquell reserves the right to use or disclose data to the extent necessary to comply with the law or to protect the integrity of the website or to respond to legitimate requests.

Data protection pertaining to minors

We are particularly careful when communicating with children and young people.

On our websites, we offer many attractions such as games for which children do not have to provide personal data. We collect personal data from children up to the age of 13 only to a limited extent and only to the extent permitted by law or with the consent of their legal guardian. Subject to the above conditions, we also collect a child's email address to enable them to enter a competition. We do not collect any further data from children up to the age of 13, such as their postal address or telephone number, unless they have the consent of a parent or guardian.

When participating in online activities, Klosterquell shall not require children to provide more personal information than is necessary in order to participate in the particular activity, and is permitted by law or is covered by the consent of a parent or guardian.

Insofar as personal data is collected from children, it shall only be used by Klosterquell and the companies that provide technical or other services for Klosterquell, insofar as the abovementioned steps are permitted by law or are covered by the consent of a parent or guardian. The services provided by these companies include, for example, the improvement of our websites, the processing of enquiries and the organisation of competitions. This personal data shall not be forwarded on to third parties.

We kindly request parents to regularly monitor their childrens’ online activity and to supervise them. Within the scope of participation in online activities, Klosterquell shall not require children to provide more personal information than is necessary in order to participate in the particular activity to an expedient extent.

Right of information

You retain control over all the personal data which you provide to us online. If you wish to change the personal information we have saved, or change your consent to receive communications from us, you can contact us at the email address or postal address stated below.

You can have the personal data we have saved checked or deleted, or revoke your consent to its use at any time.

You can review data we hold about your minor child at any time, or request us to delete or stop further use of that data.


So-called "cookies" are files which are transferred from a website to a person's hard drive for data collection purposes. Cookies enable the website to store important data; this makes your use of the website more convenient. Like most websites, Klosterquell’s site uses cookies for a variety of purposes to improve your online experience. For example, we record the total number of visitors to our website on an anonymous basis.

Please also note that you can set your browser not to receive cookies, or to receive a notification when a cookie is to be set. If you want to know how to change your cookie settings, click on the "Help" box on your browser.

List of cookies used:

Notes on Google Analytics

1.1.       This website uses Google Analytics, a web analysis service provided by Google Inc ("Google"). The information generated by cookies about your use of the website shall be transmitted to and stored by Google on a server in the USA.

1.2.      Google uses this information for the purpose of evaluating the use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or insofar as such third parties process the information on Google's behalf. Under no circumstances shall Google associate your device address/user identification with any other data collected by Google.

Links to other websites

We sometimes offer links to websites not operated by Klosterquell. If you want to visit such websites, you should observe the applicable data protection regulations and other guidelines. We cannot be held responsible for the data protection standards and practices of other companies.

Changes to the data protection declaration

From time to time, it may be necessary to change this data protection declaration. We therefore recommend that you read this data protection declaration at regular intervals. Rest assured, however, that changes will not take effect retroactively and that we will not change the way in which previously collected data is dealt with.

Should you have any questions on our data protection declaration for the Internet, please contact us at:
Klosterquell Hofer Vertriebs GmbH
Armbrustergasse 10
1190 Vienna

Telephone: +43 (1) 276 4510
Telefax: +43 (1) 276 55 94
E-Mail: office@klosterquell.com